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Alerting

Reducing Alert Fatigue With Smarter Routing Rules

Severity-aware routing and deduplication so on-call engineers only get paged for what actually matters.

AllStak EngineeringApr 18, 20266 min read

When every alert pages everyone, engineers stop reading alerts. Routing by severity and deduplicating noise restores trust in the pager.

Route by Severity

Critical alerts page on-call; warnings go to a channel; informational events stay in a feed. The severity decides the destination.

Routing rule

Critical → PagerDuty (escalate). Warning → Slack #alerts. Resolved → auto-close the incident.

Deduplicate Aggressively

One root cause shouldn't fire fifty pages. Group related alerts into a single incident so on-call sees one actionable signal.

Escalate, Don't Spam

If an alert isn't acknowledged, escalate to the next responder instead of re-paging the same person. Quiet, reliable escalation beats constant noise.

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